Shipping Process

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When you make a purchase from the Old Barn, we build to order so that your item is truly new and made just for you! Then, after carefully wrapping and packaging up your items we cartShipping-base them off with first class shipping carriers.

Shipping & Delivery  We will ship your order using the fastest, safest, most reliable method possible. All orders ship (leave the warehouse) within 10 business days; most orders ship within 5 days after the order is built. All product is shipped from USA; please make sure to take transit time to your location into account when ordering. Transit times can vary from one day to a week, depending on location.When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online, or over the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.  Standard Delivery includes bringing the furniture to your home address. It does not include inside or outside placement or removing the packaging.  Our free shipping offer applies only to the Lower 48 States. We are happy to ship to Hawaii, Alaska, and Canada; please contact customer service to receive a quote. We cannot ship to PO Boxes. Non standard shipping surcharges will apply to isolated service areas such as remote areas, areas not readily accessible by a delivery vehicle, etc, as defined by the shipper. These circumstances occur less than 1% of the time.

Small Parcel – Whenever possible we will ship smaller, lighter items via UPS. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days after it leaves the warehouse. We do not require a signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with “No Signature Required.” Be sure to include your name and tracking number on the note.

Truck Delivery – Some items on our website are too large and/or heavy to ship via UPS. Truck Delivery is different than standard UPS in two ways. (1) Once your merchandise arrives at the delivery agent’s pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday. (2) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the custfomers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services. Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem, and your order will be fulfilled as soon as possible.

Order Tracking  Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website of the delivery carrier.

If you have a registered an account, you can always login and see the status of the order. If you have any questions, or if your delivery seems behind schedule, our friendly customer service agents are always there to help.

Receipts  Your furniture will ship directly from the manufacturer to your doorstep. This saves warehousing costs and allows us to pass on the savings to you! However, this means that your products will typically arrive without a packing invoice or receipt. Thus, the order confirmation that you receive via email serves as your official receipt. You will see your order number conveniently along the top.

If you have discarded, lost, or never received your receipt, no problem; contact our helpful customer service agents, and we’ll be happy to send another one.

 

 

 

 

 

 

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