Returns & Replacements

Old Barn Rustic, Co. Inc warranties the product for 30 days after the date of purchase.  Returns may be directed to Old Barn Rustic, Co. though our contact page.

Old Barn Rustic, Co. will gladly replace products that are damaged or otherwise defective by the fault of Old Barn Rustic, Co. (the product manufacturer). Otherwise returns are not automatically accepted, but may still be approved in some scenarios with up to a a 50% restocking charge.  Many of the Old Barn products are considered custom and cancellation fee’s of beyond 50% apply, when a return is approved by The Old Barn.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.

Return shipping charges, Original shipping charges and factory re-stocking fees are not refundable (except in the case of incorrect or defective items). Shipping charges and factory re-stocking fees will be deducted from the total refund amount. Due to shipping costs, we cannot offer any refunds or exchanges for orders delivered beyond the continental USA.

Damaged, Defective or Incorrect Items  When your order arrives, be sure to inspect it to ensure that you received the correct products, and that they were not damaged during transit. If you notice damages, be sure to note the damages with the delivery driver before you sign for it, and contact our customer service department immediately. Although we experience very little concealed damages, we recommend (for large truck LTL deliveries) that you sign the delivery receipt notating “Pending Inspection”. If you experience concealed damage, notating this for future reference will assist us with your claim process.

In all cases of damaged and incorrect shipments, we work with our insured carriers to replace or repair the items involved.

Repackaging and Shipping your Returns;  After contacting us to process a return and get you a Return Merchandise Authorization (RMA) number, you will need to prepare your item for shipment. Please repack the item to be returned securely in the original packaging. Please write your RMA number in large characters on the outside of the box. Make sure the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged.

Please remember that return shipping charges and factory restocking fees (if applicable) are not refundable (except in the case of incorrect or defective items).