You may cancel an order any time before it ships however cancellation fee’s of up to 50% could be assessed if your order is a custom item. Order processing time prior to shipment varies. Orders that have already entered the shipping pipeline cannot be cancelled. Cancellation of shipped items is not acceptable, however the items will be returnable with up to a 50% restocking charge if approved by the Old Barn. Items returned will be refunded 50% of original purchasing price upon receipt of the returned goods.
Orders with made-to-order options (most often cushions) cannot be cancelled once the manufacturing process has begun. Most orders with made-to-order custom options will begin manufacturing with 48 hours of order placement.
To cancel an order, please call or email our helpful customer service agents.